ATFM System Support
Metron Aviation offers clients training options to ensure they obtain the skills and knowledge needed to work effectively and efficiently.
Several training sessions are available for users who are new to Metron Aviation’s products and for current users who are required to have a comprehensive understanding of upgrades and newly added features. Metron Aviation’s training includes:
- New User Training: A comprehensive session, designed to teach new users all of the capabilities, features and functions of Metron Aviation’s solutions. The training delves into product functionalities so that users understand not only how to use the application, but also when and why certain capabilities might be utilized.
- New Features Training: Designed for users who have prior working experience with the product. Trainers use the currently deployed product version as a baseline, then demonstrate all features and enhancements that have since been added to the product.
Training is available in two formats: classroom and remote.
Classroom Training is delivered by an instructor in a face-to-face format. The course provides users with hands-on experience with the product in a non-production environment, allowing users to actively work through real-world scenarios, without impacting normal operations. Classroom training is available at Metron Aviation, or delivered by an instructor at a customer’s desired location or company premises.
The Remote Training option provides users with the flexibility to train on-demand. Metron Aviation’s Computer-Based Training (CBT) is designed to provide the user with necessary background information, as well as simulated hands-on experience with the product.
Metron Aviation considers our customers an extension of our team. Metron provides non-critical technical support to ANSPs, aircraft operator and airport customers during normal business hours. Support ranges from analysis, data support, to troubleshooting of reported problems. If clients are on a support program, 24/7 emergency support is also available. This 24/7 emergency support is designed to assist with mission critical issues and provide a rapid response from a technical expert to troubleshoot and resolve the issue.