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Education and Training Services

Our education and training service trains participants to use Metron Aviation’s software solutions to predict what’s unpredictable and make critical decisions through hands-on practice.

Predicting the Unpredictable

Predicting the Unpredictable

Today’s air traffic flow management (ATFM) goes beyond safely guiding flights through the morning fog, to helping pilots navigate extreme weather events, uncontrolled spread of wildfires, and tight schedule constraints at high-volume airports. Such volatile conditions require a paradigm shift, a change in thinking, to predict what’s unpredictable and make critical decisions about an uncertain future—often in a matter of seconds.

To support this non-linear way of thinking, our customized training sessions focus on “what-if” simulations unique to your environment. Through hands-on practice, the participant learns to select the right functions of Metron Aviation’s flagship software to find the best solutions for real-life scenarios based on actual data, without interrupting operations. 

Interactive Training Sessions

In-person and virtual sessions, led by world renowned instructors, provide interactive opportunities for participants to experience different approaches and outcomes, which are based on mathematical modeling of common problems in your part of the world.

This synergistic training approach is designed to teach:

How to think through a given air traffic problem, such as a severe thunderstorm
How to think through a given air traffic problem, such as a severe thunderstorm
How to use Metron Aviation software to manage the flow of air traffic, based on actual schedule data
How to use Metron Aviation software to manage the flow of air traffic, based on actual schedule data
How to leverage all available resources, i.e., weather forecasts and other types of technical data input
How to leverage all available resources, i.e., weather forecasts and other types of technical data input

Training Elements

As aviation technology advances, so do our software offerings and training programs. The following elements of Metron Aviation’s training program:

New Features Training

Initial education and training for new customers that covers the main functionality

Refresher courses for existing customers to cover product enhancements/updates

Emphasis on collaborative decision-making (CDM) and when/why to use specific software capabilities

Application of air traffic management principles and philosophy

Training led by expert instructors who have decades of real-world ATM and ATFM experience

Training available at multiple levels: user, manager, and stakeholder

COVID-19 policy followed during in-person training sessions, as needed

Aviation Subject Matter Experts

Kapri Kupper - Expert ATM and ATFM
Kapri Kupper
Expert ATM and ATFM

A highly experienced air traffic flow management (ATFM) subject matter expert with over thirty years’ experience in ATFM and collaborative decision-making (CDM) technologies, processes and procedures. Ms. Kupper has extensive operational experience with the U.S. Federal Aviation Administration (FAA) working as a certified air traffic controller in an enroute area control center; Manager, National ATFM Procedures and Requirements; and National Operations Manager at the Air Traffic Control System Command Center where she managed the live operation for the entire U.S. National Airspace System. 

Ms. Kupper served as the Civil Air Navigation Service Organisation (CANSO) Global Operations Program Manager where she developed, managed, and executed the strategic direction for CANSO operational programs. She has led and trained international Air Navigation Service Providers on the implementation of ATFM and collaborative decision-making.

Michael Murphy - Expert ATM and ATFM
Michael Murphy
Expert ATM and ATFM

Mr. Murphy is an outstanding and experienced air traffic flow management (ATFM) subject matter expert with eighteen years’ experience in ATFM and collaborative decision-making technologies, processes, and procedures. He brings extensive U.S. Federal Aviation Administration (FAA) operational experience and a focus on aviation solutions as well as international expertise in leading Work Teams and delivering ATFM solutions to a variety of stakeholders. Mr. Murphy has led and trained international Air Navigation Service Providers on concept development and the implementation of ATFM. 

Mr. Murphy served as the FAA’s Collaborative Decision Program Lead for the Flow Evaluation Team and the Future Concepts Team for over twelve years. As National Traffic Management Officer for the FAA’s Air Traffic Control System Command Center, he led a technical team to ensure an efficient flow of air traffic throughout the United States.

Our Training Includes

New User Training

New User Training

This is a comprehensive session, designed to teach new users all the capabilities, features, and functions of Metron Aviation’s solutions. The training delves into product functionalities so that users understand not only how to use the application, but also when and why certain capabilities might be used.

New Features Training

New Features Training

This is designed for users who have prior working experience with the Harmony solution. Trainers use the currently deployed product version as a baseline, and then demonstrate all the new features and enhancements.

Classroom Training

Classroom Training

This option is delivered by renowned experts of ATFM systems and Metron Aviation’s solutions. The course provides users with hands-on experience using the product in a nonproduction environment. This enables users to actively work through real-world scenarios without impacting normal operations. The instructors ensure that any required COVID-19 protocols are implemented and adhered to during the sessions.

Remote Training

Remote Training

This option provides users with the flexibility to train on-demand. Metron Aviation’s Computer-Based Training is designed to provide the user with all necessary background information, as well as simulated hands-on experience with the product.

Frequently Asked Questions

Connect with Metron Aviation

If you have questions, just let us know. Our Business Development team will gladly answer any questions to help you learn about and select the solution that best meets your requirements.

Contact An Expert