ATFM Demand Capacity Balancing
 
Training & Education Services
Our training & education services demonstrate to participants how to use Metron Aviation’s software solutions to predict what’s unpredictable and make critical decisions through hands-on practice.
Predicting the Unpredictable
Today’s air traffic flow management (ATFM) goes beyond safely guiding flights through the morning fog, to helping pilots navigate extreme weather events, uncontrolled spread of wildfires, and tight schedule constraints at high-volume airports. Such volatile conditions require a paradigm shift, a change in thinking, to predict what’s unpredictable and make critical decisions about an uncertain future—often in a matter of seconds.
To support this non-linear way of thinking, our customized training sessions focus on “what-if” simulations unique to your environment. Through hands-on practice, the participant learns to select the right functions of Metron Aviation’s flagship software to find the best solutions for real-life scenarios based on actual data, without interrupting operations.
Interactive Training Sessions
In-person and virtual sessions, led by world renowned instructors, provide interactive opportunities for participants to experience different approaches and outcomes, which are based on mathematical modeling of common problems in your part of the world.
This synergistic training approach is designed to teach:
Training Elements
As aviation technology advances, so do our software offerings and training programs. The following elements of Metron Aviation’s training program:
Initial education and training for new customers that covers the main functionality
Refresher courses for existing customers to cover product enhancements/updates
Emphasis on collaborative decision-making (CDM) and when/why to use specific software capabilities
Application of air traffic management principles and philosophy
Training led by expert instructors who have decades of real-world ATM and ATFM experience
Training available at multiple levels: user, manager, and stakeholder
COVID-19 policy followed during in-person training sessions, as needed
Aviation Experts
René Armas Maes
Director of Sales
René began his career as a Senior Analyst at Simat, Helliesen & Eichner – an international aviation consultancy firm – based in New York City where he participated in a number of airline, airport and business aviation engagements including commercial development, business restructuring and feasibility studies in Europe, the Middle East, Asia-Pacific, North and Latin America.
René is an airline and airport management instructor focusing on revenue optimization, cost reduction, business restructuring, strategic planning, risk mitigation and process streamlining. In addition, René is a regular aviation news contributor including CNN, Reuters and Flight Global magazine. René brings 20 years of global aviation experience and is an Advisory Board Member and chairperson of the Aviation Festival Americas – a leading airline and airport executive gathering in Miami, USA. He earned his MBA from John Molson School of Business in Canada. He is also holds an Airline Transport Pilot License, and rated commercial pilot including 5,000 hours.
Kapri Kupper
Expert ATM and ATFM
A highly experienced air traffic flow management (ATFM) subject matter expert with over thirty years’ experience in ATFM and collaborative decision-making (CDM) technologies, processes and procedures. Ms. Kupper has extensive operational experience with the U.S. Federal Aviation Administration (FAA) working as a certified air traffic controller in an enroute area control center; Manager, National ATFM Procedures and Requirements; and National Operations Manager at the Air Traffic Control System Command Center where she managed the live operation for the entire U.S. National Airspace System.
Ms. Kupper served as the Civil Air Navigation Service Organisation (CANSO) Global Operations Program Manager where she developed, managed, and executed the strategic direction for CANSO operational programs. She has led and trained international Air Navigation Service Providers on the implementation of ATFM and collaborative decision-making.
Michael Murphy
Expert ATM and ATFM
Mr. Murphy is an outstanding and experienced air traffic flow management (ATFM) subject matter expert with eighteen years’ experience in ATFM and collaborative decision-making technologies, processes, and procedures. He brings extensive U.S. Federal Aviation Administration (FAA) operational experience and a focus on aviation solutions as well as international expertise in leading Work Teams and delivering ATFM solutions to a variety of stakeholders. Mr. Murphy has led and trained international Air Navigation Service Providers on concept development and the implementation of ATFM.
Mr. Murphy served as the FAA’s Collaborative Decision Program Lead for the Flow Evaluation Team and the Future Concepts Team for over twelve years. As National Traffic Management Officer for the FAA’s Air Traffic Control System Command Center, he led a technical team to ensure an efficient flow of air traffic throughout the United States.
Our Training Includes
New User Training
This is a comprehensive session, designed to teach new users all the capabilities, features, and functions of Metron Aviation’s solutions. The training delves into product functionalities so that users understand not only how to use the application, but also when and why certain capabilities might be used.
New Features Training
This is designed for users who have prior working experience with the Harmony solution. Trainers use the currently deployed product version as a baseline, and then demonstrate all the new features and enhancements.
Classroom Training
This option is delivered by renowned experts of ATFM systems and Metron Aviation’s solutions. The course provides users with hands-on experience using the product in a nonproduction environment. This enables users to actively work through real-world scenarios without impacting normal operations. The instructors ensure that any required COVID-19 protocols are implemented and adhered to during the sessions.
Remote Training
This option provides users with the flexibility to train on-demand. Metron Aviation’s Computer-Based Training is designed to provide the user with all necessary background information, as well as simulated hands-on experience with the product.
Frequently Asked Questions
Training is available for new users of Metron Aviation software and existing users who seek to understand what changes have been made to the software over time.
All in-person training is scheduled at the most convenient time for the customer, and user-friendly training materials are provided for ease of learning.
Attendees will learn how to use Metron Aviation software in their unique environment, unlocking the complexity to increase confidence and know-how for faster, better decision making.
Yes. Metron Aviation has a standard protocol with respect to the pandemic, which is modified to comply with local/regional restrictions, as needed.
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If you have questions, just let us know. Our Business Development team will gladly answer any questions to help you learn about and select the solution that best meets your requirements.
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